Privacy Policy

1. Introduction

Welcome to Pemba Tours and Travel. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.pembatoursandtravel.com) and use our services in Tanzania and Zanzibar.

By using our services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our website or services.

2. Information We Collect

We may collect personal and non-personal data, including but not limited to:

2.1 Personal Information

• Full Name
• Contact details (Phone number, Email address, Mailing address)
• Payment information (Credit/Debit card details, Bank transfer details)
• Passport or ID details (for booking and travel arrangements)
• Emergency contact information
• Any other information you provide voluntarily through our website, email, or customer support

2.2 Non-Personal Information

• IP address
• Browser type and version
• Device information
• Website usage statistics (via cookies and analytics tools)

3. How We Collect Your Information

We collect your information through:

• Direct interactions (Booking requests, inquiries, or customer service)
• Automated technologies (Cookies, website analytics, log files)
• Third-party sources (Travel partners, payment processors)

4. How We Use Your Information

We use your information for the following purposes:

• To process bookings and confirm travel arrangements
• To communicate with you regarding reservations, updates, and promotions
• To process payments securely
• To improve our services through customer feedback and analytics
• To comply with legal obligations and regulatory requirements
• For security and fraud prevention

5. Data Protection and Security

We implement strict security measures to protect your data, including:

• Secure servers and encryption for sensitive information
• Restricted access to personal data to authorized personnel only
• Compliance with data protection regulations in Tanzania and Zanzibar

However, while we strive to protect your information, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:

• Service providers and partners (Hotels, airlines, transportation companies) to facilitate bookings
• Payment processors and banks for secure transactions
• Government authorities when required by law (e.g., immigration, security checks)
• Third-party analytics tools to enhance our website and services

7. Cookies and Tracking Technologies

We use cookies to enhance user experience. Cookies help us:

• Remember your preferences
• Analyze website traffic and improve functionality
• Deliver relevant advertisements

You can manage cookie settings in your browser or decline them, but this may affect website functionality.

8. Your Rights and Choices

You have the right to:

• Access, update, or correct your personal data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Restrict or object to data processing in certain circumstances

To exercise these rights, contact us at [email] or [phone number].

9. Data Retention

We retain your personal data only as long as necessary for booking and legal purposes. Once no longer needed, we securely delete or anonymize the data.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy policies of third-party sites, and we encourage you to review their terms before providing personal information.

11. Privacy Policy Updates

We may update this policy periodically. Any changes will be posted on our website with the revised date. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

For any privacy concerns or requests, please contact us at:

📧 Email: info@pembatoursandtravel.com
📞 Phone: +255772273956 | +255777800773
🌍 Website: www.pembatoursandtravel.com